GO 520 just flashes Tomtom plus "hands" ...

Trooper1873
Trooper1873 Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
This is an older unit and has been unused for some time. (No travel due to COVID!) When connected to power it just flashes the Tomtom name and "hands" logo... No lengthy press of the power button achieves anything. It has been connected to a proper charger (not a computer USB ) for more than 4 hours. Any ideas?

Comments

  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Hi @Trooper1873
    Welcome to the community!
    Have you tried the recovery mode which will replace the application on the device with a fresh version?



    Regards, Vikram
  • Trooper1873
    Trooper1873 Registered Users Posts: 2
    New Seeker
    Hi! Thanks yes... I haven't been able to do anything...as it simply will not turn on...no drum beats or anything... just the flashing logo.
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Hi @Trooper1873
    If this is related to a hardware issue then I think I would let the customer service take the call.

    Please in touch with our support team.

    Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards, Vikram