GO 520 just flashes Tomtom plus "hands" ... — TomTom Community

GO 520 just flashes Tomtom plus "hands" ...

This is an older unit and has been unused for some time. (No travel due to COVID!) When connected to power it just flashes the Tomtom name and "hands" logo... No lengthy press of the power button achieves anything. It has been connected to a proper charger (not a computer USB ) for more than 4 hours. Any ideas?

Comments

  • VikramKVikramK Posts: 11,444 Moderator
    Hi @Trooper1873
    Welcome to the community!
    Have you tried the recovery mode which will replace the application on the device with a fresh version?



    Regards, Vikram
  • Trooper1873Trooper1873 Posts: 2 [New Seeker]
    Hi! Thanks yes... I haven't been able to do anything...as it simply will not turn on...no drum beats or anything... just the flashing logo.
  • VikramKVikramK Posts: 11,444 Moderator
    Hi @Trooper1873
    If this is related to a hardware issue then I think I would let the customer service take the call.

    Please in touch with our support team.

    Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards, Vikram
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