lifetime maps — TomTom Community

MyDrive Connect

lifetime maps

LabusiLabusi Posts: 1 [New Seeker]
in MyDrive Connect
My LIFETIME maps is expired, but should be for life, what can i do? On the app Mydrive connect appear as lifetime subscription, but on my sat nav appear as expired. Any sugestion please? Thank you

Answers

  • dhndhn Posts: 33,341
    Superusers
    Call support (chat only) to investigate the problem. Lifetime map subscriptions should obviously remain in effect:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • VikramKVikramK Posts: 11,444 Moderator
    Hi @Labusi
    Welcome to the community!
    Lifetime maps are showing as active for your TomTom. Also, the device is on the latest map version- Europe_TRUCK : 10.65.

    I would recommend that you do a factory reset and login again into your account on the device.

    Main menu- Settings- System- Reset device.

    To avoid losing your stored favourites on the device you can create a back-up using MyDrive..

    See user guide

    Regards, Vikram
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