lifetime maps

Labusi
Registered Users Posts: 1 
New Seeker

New Seeker
My LIFETIME maps is expired, but should be for life, what can i do? On the app Mydrive connect appear as lifetime subscription, but on my sat nav appear as expired. Any sugestion please? Thank you
0
Answers
-
Call support (chat only) to investigate the problem. Lifetime map subscriptions should obviously remain in effect:
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
0 -
Hi @Labusi
Welcome to the community!
Lifetime maps are showing as active for your TomTom. Also, the device is on the latest map version- Europe_TRUCK : 10.65.
I would recommend that you do a factory reset and login again into your account on the device.
Main menu- Settings- System- Reset device.
To avoid losing your stored favourites on the device you can create a back-up using MyDrive..
See user guide
Regards, Vikram0