Purchased a map update and didn't receive a confirming email — TomTom Community

Map purchase & installation

Purchased a map update and didn't receive a confirming email

Mike279_Mike279_ Posts: 1 [New Seeker]
edited August 16 in Map purchase & installation
the email address they send it to is a old one and I don"t use it. I changed my email address with TomTom.
How do I cancel the old email?
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Best Answer

  • VikramKVikramK Posts: 12,711 Moderator
    Accepted Answer
    @Mike279_
    Hi Mike
    Welcome to the community!
    The ordered services get allocated to the device. The account you are using for the community is not linked to a TomTom device.

    Please contact our customer service along with the device serial number and order number and they will help you sort out the account.

    Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards, Vikram

Answers

  • VikramKVikramK Posts: 12,711 Moderator
    Accepted Answer
    @Mike279_
    Hi Mike
    Welcome to the community!
    The ordered services get allocated to the device. The account you are using for the community is not linked to a TomTom device.

    Please contact our customer service along with the device serial number and order number and they will help you sort out the account.

    Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards, Vikram
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