Purchased a map update and didn't receive a confirming email

Mike279_
Mike279_ Registered Users Posts: 1
New Seeker
edited August 2021 in Map purchase & installation
the email address they send it to is a old one and I don"t use it. I changed my email address with TomTom.
How do I cancel the old email?
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Best Answer

  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Answer ✓
    @Mike279_
    Hi Mike
    Welcome to the community!
    The ordered services get allocated to the device. The account you are using for the community is not linked to a TomTom device.

    Please contact our customer service along with the device serial number and order number and they will help you sort out the account.

    Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards, Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Answer ✓
    @Mike279_
    Hi Mike
    Welcome to the community!
    The ordered services get allocated to the device. The account you are using for the community is not linked to a TomTom device.

    Please contact our customer service along with the device serial number and order number and they will help you sort out the account.

    Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards, Vikram