TomTom Trucker- Subscribed to the live the service but my internal Sim card is not working

bad123_
bad123_ Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
I am Subscribed to the live the service but my internal Sim card is not working. I have tried contact tom tom but there is no phone number and the e-mail link is not possible. How can i get this sorted ASAP
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Answers

  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Hi @bad123_
    Welcome to the community!
    Have you tried the troubleshooting steps advised in the video below-


    Over the phone support has been discontinued but we are available via LIVE Chat and you can also send an email.

    Helpful link-
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards
    Vikram
  • MrTD
    MrTD Registered Users Posts: 69
    Prominent Wayfarer
    I have this problem every morning as I start work, set my device up and turn it on while being loaded, 30 mins later still no live service connected. I have to set off on my journey then restart the device to get it to connect

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