Lifetime speed camera updates expired after I changed my legal name and email address
RobRoberts66_Alpha
Registered Users Posts: 6 
Apprentice Seeker
Apprentice Seeker
I bought my TomTom Rider 400 in August 20th 2017 and since I bought it the updates came regular. This has stopped after I change my legal name from Robert Esser to Rob Roberts. Now the speed camera update will sell me a subscription. This is not correct. Please check and reinstall the lifetime speed camera update.
Thank you
Rob
Thank you
Rob
0
Answers
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send email to customer care or live chat tomorrow0
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Hi @RobRoberts66_Alpha
Look back here tomorrow to see if @VikramK or @lampard have been able to sort the issue out having reviewed the settings of your unit on the TT servers.
Doug0 -
@RobRoberts66_Alpha
Hi Rob
Welcome to the community!
I reviewed your TomTom account and I see all the services including speed cameras look okay..
TomTom services are associated with the device so a change of accounts/ownership should not impact the subscriptions.
Where exactly do you see the expiration message?
Thanks, Vikram0 -
@RobRoberts66_Alpha
Hi Rob
Welcome to the community!
I reviewed your TomTom account and I see all the services including speed cameras look okay..
TomTom services are associated with the device so a change of accounts/ownership should not impact the subscriptions.
Where exactly do you see the expiration message?
Thanks, Vikram
HI Vikram,
I see the message when I log on the the web side into my account. I go to my product and over my satnav is a petrol colour box. The message says: "YOUR SPEED CAMERA ALERTS ARE DEACTIVATED
£ 0.99 (£ 0.33 per month)".
Could you please have a look, and I don't get any new messages about a speed camera update for a while now...0 -
Hi Rob
That is a website error please ignore that message. It has been reported to the team.
The best way to review the status of the service would be on your TomTom itself
Go to- Main menu- Settings- System-About
Furthermore, the updates for speed cameras are released twice a week- Tuesday and Thursday. Look for updates on these days and speed cameras should be offered as downloads.
Regards, Vikram0 -
btw, the system shows me that is TomTom rider 450 not a 400 that is shown on the website.Hi Rob
That is a website error please ignore that message. It has been reported to the team.
The best way to review the status of the service would be on your TomTom itself
Go to- Main menu- Settings- System-About
Furthermore, the updates for speed cameras are released twice a week- Tuesday and Thursday. Look for updates on these days and speed cameras should be offered as downloads.
Regards, Vikram
The only update is on maps the Europe v1065.10748.
Where can I finde the information about the update on the speed cameras?0 -
Hi Rob
Both RIDER 450 not and RIDER 400 have the same serial number initials so MyDrive Connect could be calling it a RIDER 450.
Europe v1065.10748 is the map version you are referring to, its the lastest.
See the video below to check the status for services like Traffic and Speed Cameras
Also, could you share a screenshot of the renewal message on the website, please?
I would like to add that to the existing ticket.
Thank you, Vikram0 -
Hi Rob
Both RIDER 450 not and RIDER 400 have the same serial number initials so MyDrive Connect could be calling it a RIDER 450.
Europe v1065.10748 is the map version you are referring to, its the lastest.
See the video below to check the status for services like Traffic and Speed Cameras
Also, could you share a screenshot of the renewal message on the website, please?
I would like to add that to the existing ticket.
Thank you, Vikram
Here the screenshots.
Mod edit:
Image edited to remove the device serial number.
Please don't post private or personal information on a public forum. Thanks!
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RobRoberts66_Alpha wrote: »Hi Rob
Both RIDER 450 not and RIDER 400 have the same serial number initials so MyDrive Connect could be calling it a RIDER 450.
Europe v1065.10748 is the map version you are referring to, its the lastest.
See the video below to check the status for services like Traffic and Speed Cameras
Also, could you share a screenshot of the renewal message on the website, please?
I would like to add that to the existing ticket.
Thank you, Vikram
Here the screenshots.
Here is another screenshot form the website when I tried to look at the updates. Doesn't work either.0 -
RobRoberts66_Alpha wrote: »RobRoberts66_Alpha wrote: »Hi Rob
Both RIDER 450 not and RIDER 400 have the same serial number initials so MyDrive Connect could be calling it a RIDER 450.
Europe v1065.10748 is the map version you are referring to, its the lastest.
See the video below to check the status for services like Traffic and Speed Cameras
Also, could you share a screenshot of the renewal message on the website, please?
I would like to add that to the existing ticket.
Thank you, Vikram
Here the screenshots.
Here is another screenshot form the website when I tried to look at the updates. Doesn't work either.
Hi VikramK,
today I want to update the model. Than I saw that the model is not activated. I want to activate it again, but I can not fined my activation code. I would like to ask you to send me a private message with the new activation code. The new email should be in the system.
Thank you.
Rob0 -
Hey Rob
Thanks for sharing the screenshots. The problem is related to a bug specific to the TomTom account page on our website.
See my reply to a similar topic here- https://discussions.tomtom.com/en/discussion/comment/1751230/#Comment_1751230
I just wanted to assure you that your TomTom RIDER has a subscription[Speed Cameras] for the lifetime of the device.
These updates are offered as downloads in MyDrive Connect. See the steps on our support article here- https://help.tomtom.com/hc/en-gb/articles/360013959559
[Note: Speed camera updates are released twice a week- Tuesday and Wednesday]
I will add the screenshots you shared to the existing ticket.
Regards, Vikram0
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