Still no live traffic
Gary12_james
Posts: 2 [Apprentice Seeker]
Just about had enough of this thing, bought it a week ago for use in my lorry, I'm running in to traffic, road closures, thinking I should have bought Garmin, I have NO LIVE TRAFFIC
0
Comments
Superuser
Looks like the unit has not completed its setup completely so @VikramK or @lampard should pick this up on Monday when they are back on the forum. They can review the settings for your unit on the TT servers and amend as appropriate. Look back then to see what they have to say.
Doug
Superuser
have a look at the information in the following link . your unit is covered by the first list although it is not mentioned.
https://help.tomtom.com/hc/en-gb/articles/360014530220-TomTom-Traffic-or-LIVE-Services-isn-t-working
On your phone have you got Personal Hotspot (iPhone) or Bluetooth tethering (Android ) turned on. whenever you are connected to the Device. If you have an iPhone using IOS13 or later then there is no point in involving the MyDrive App during pairing.
Doug
Superusers
@Gary12_james
Welcome to the site....
Are you at home with your GO 6250 Pro connected to a USB port for a power supply + MyDrive connect running on your PC ???
Check... Tap 4Dot (.... Menu) --> Setting --> System --> About....
Scroll down to Data Connection... What data connection does the device Report ???
If the Data Connection is USB.... The USB connection will take priority over the GPRS SIM....
Try disconnecting the USB lead.... I find that you Must register the NAV5 (Wi-Fi) devices using Wi-Fi....
If you try to register the device over USB... You get the error message that you mention in your post....
_______________________
Next....
With your device still disconnected from USB....
Note... If you need to power the device use something a iPhone Charger & the Tomtom supplied power lead....
Turn off Wi-Fi....
Wi-Fi will take priority over the GPRS SIM
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your Connected Wi-Fi
Tap (Modify) Icon
Tap (Finish) Icon
To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with X
To Reconnect to Wi-Fi....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your chosen Wi-Fi
Enter your Wi-Fi Password
Tap Done
Tap Connect
_________________________
Recheck the Data Connection...
Tap 4Dot (.... Menu) --> Setting --> System --> About…
Scroll down to Data Connection & GPRS Status....
What does the device report...???
Is the GPRS Status... Connected ???
Stay Safe... ATB YFM
Superusers
GO Professional 6250
Professional sat nav designed for large vehicles.
Updates via Wi-Fi®
Custom truck, coach, van and car routing
Incl. World Map Updates
Traffic and Speed Camera Alerts via built-in SIM
Dedicated truck, van and bus POIs
As you have been without traffic services for over a week now whilst using the device out on the road, it appears that the built-in SIM has not yet been activated since you registered on the TomTom servers.
Douglap has advised to wait until Monday which will hopefully resolve your issue.
Welcome to the community! The device shows active services for the regional countries Australia and New Zealand.
The device comes with World maps but the services are regional specific only.
If the device was purchased in Europe then please get in touch with our customer service.
They might need some additional information before making changes to the account.
Regards, Vikram