Connecting Runner 2 watch to phone

NoreenHOM

Hello, wondering if anyone can help? Had problems for some time with connecting watch to phone app (android); often takes several tries. I have this morning connected the watch to laptop and updated as not updated for some time. Now, the watch will not connect to the app, no matter how many times I try. I have uninstalled and reinstalled - still no good.

Does anyone have any tips? Many thanks

tfarabaugh

You should reset the phone connection following these steps. First need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.