Loss of signal tomtom Start 60

mingcli
mingcli Registered Users Posts: 3
Apprentice Seeker
edited December 2021 in Devices using MyDrive Connect
Hi, recently, when I use my Start 60 Sat Nav, it keeps lossing signal (I updated the device every time before travel), Do I need to update/upgrade the software of my device? Thanks.
Ming

Answers

  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    Hi
    @mingcli
    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    If possible, for the first Satellite fix, go outside with a clear view of the Sky
    See... https://discussions.tomtom.com/en/discussion/comment/1654017/#Comment_1654017

    ATB YFM
  • mingcli
    mingcli Registered Users Posts: 3
    Apprentice Seeker
    Hi YFM,
    As directed, I reset the device. Then I tried to get the first satellite fix outside my house at the driveway by going to a recent destination, it took me about 15 minutes to get the valid signal. I did not moved the car as it is raining heavily. I will test its connection to satellite to see if it is steady later. Thanks for your assistance. Stay safe!
  • mingcli
    mingcli Registered Users Posts: 3
    Apprentice Seeker
    Tested the device for serveral times at different days; it took a long time (about 15 minutes) to get a vilid GPS signal. Even got the signal, it still kept losing signal. It may be that I got a magnetic sat nav holder from ebay recently, is the poor signal reception irelated the use of this magnetic holder? Actually, I moved the device away from the magnetic holder, it does not help.