GO 60 device is having weird error. — TomTom Community

GO 60 device is having weird error.

Hi guys, I'm trying to resolve this issue for a friend.

I have no idea what this error means (see attached image) and I cannot find anything on the internet related.

I have tried doing the 30 second power reset and also connecting through MyDrive connect. The software recognises the GO 60 device but fails to get past the adding device screen.

The device is also not recognized on windows or under the device manager.

Please help!

Answers

  • YamFazManYamFazMan Posts: 19,677
    Superusers
    Hi
    @Dean2709
    Welcome to the site....
    It looks like Recovery Mode has initialized on your device....

    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...

    When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....
    ___________________________

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    I think the device is somewhere between bullet-point (7) & (8)
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
    Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....
    ___________________________

    End
    ___________________________

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