How do I change email address for MyDrive on my GO 5200 device?

rdisse
rdisse Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
seems impossible to change the account email on my tomtom device. It is currently asking for pasword connected to an old email adres (not used anymore). How do I change it? I already have the correct email and password on my Mydrice app on my laptop

Best Answers

  • Willy875
    Willy875 Registered Users Posts: 5,430
    Revered Voyager
    Answer ✓
    Hello Parameter then reset to factory values.
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Answer ✓
    Hi @RoyyA

    To change the email account and password on your unit

    Tap menu
    Tap Settings
    Tap System
    Tap Reset Device.

    The unit will restart and you will have to set it up with My Drive etc as if it was first time out of the box.

    Before you do the above if you have any routes saved on the unit then insert a new smallgb card in it and go to My Routes and export the routes to the cars so you can import them after the reset.

    Doug

Answers

  • rdisse
    rdisse Registered Users Posts: 2
    New Seeker
    And somehow all suggestions from the tomtomwebsite end up being about something completely different
  • Willy875
    Willy875 Registered Users Posts: 5,430
    Revered Voyager
    Answer ✓
    Hello Parameter then reset to factory values.
  • RoyyA
    RoyyA Registered Users Posts: 2
    New Seeker
    edited March 2021
    How can I change the email in the mydrive connect of my trucker account 6000.Zxxxxxxxxx774 I don't know what the old email or pw is I need to update the maps to reactivate the use of this equipment




    Mod edit:
    Machine translated (Portuguese)
    Please don't post private or personal information on a public forum. Thanks!

  • DougLap
    DougLap Posts: 9,857
    Superuser
    Answer ✓
    Hi @RoyyA

    To change the email account and password on your unit

    Tap menu
    Tap Settings
    Tap System
    Tap Reset Device.

    The unit will restart and you will have to set it up with My Drive etc as if it was first time out of the box.

    Before you do the above if you have any routes saved on the unit then insert a new smallgb card in it and go to My Routes and export the routes to the cars so you can import them after the reset.

    Doug
  • RoyyA
    RoyyA Registered Users Posts: 2
    New Seeker
    Obrigada DougLab mas o meu problema era aceder ao mydrive connect para actualizar os mapas, já o consegui fazer
    RoyyA