Go Supreme traffic connection?

doctormstein1
doctormstein1 Registered Users Posts: 148
Renowned Trailblazer
edited December 2021 in Devices using Wi-Fi®
On my go supreme unit, my tom tom connects to traffic and my drive in my house when planning a trip but when I go outside and start to go to my destination, my unit disconnects from traffic and my drive. Does anyone have any answers thanks
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Answers

  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @doctormstein1

    Have you connected your Go Supreme to your phone via Bluetooth and if so what model phone are you using.

    Doug.
  • doctormstein1
    doctormstein1 Registered Users Posts: 148
    Renowned Trailblazer
    Yes my Samsung S8+ phone is connected via bluetooth














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  • Lochfrass
    Lochfrass Posts: 17,708
    Superuser
    You must allow Bluetooth tethering on your Phone for the go Supreme or use the MyDrive App
  • doctormstein1
    doctormstein1 Registered Users Posts: 148
    Renowned Trailblazer
    My cell says it is connected by bluetooth to my tom tom. Is there another thing I need to do?
  • Lochfrass
    Lochfrass Posts: 17,708
    Superuser
    edited March 2021
    On my phone i have under Settings/Connections/Mobile Hotspot and Tethering bluetooth tethering enabled.

    On the Satnav tap on Menu/Settings/Bluetooth/(your Phone) and make sure that the switch "Data to Traffic and other services" is enabled.
    Pair the Phone out of Wifi Range, because Wifi has priority.
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