Lifetime free map-update — TomTom Community

Lifetime free map-update

Is lifetime free map-update not lifetime free map-update?


  • VikramKVikramK Posts: 12,186 Moderator
    Hi @Espen_1978
    Welcome to the community!
    It would depend if the device was purchased with lifetime maps. I reviewed your TomTom account and the device, unfortunately, does not have embedded lifetime services/maps.

    Regards, Vikram
  • Espen_1978Espen_1978 Posts: 2 [Apprentice Traveler]
    Why not?
    When I bought it I had it lifetime free map-update.
    What do I not understand?
  • VikramKVikramK Posts: 12,186 Moderator
    Hi @Espen_1978
    My advice would be to get in touch with our customer service. They might need some additional information before any changes can be made to the account.

    Thanks, Vikram
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