Purchased live update and traffic services- orders the status is in-progress tomtom

dilligaf2262 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
i have purchased live update and traffic services , i have a confirmation email but on my orders the status is inprogress and the payment captured.
what does this mean please.


  • rider1rider
    rider1rider Registered Users Posts: 1,417
    Exalted Pioneer
    send email or live chat on monday with customer care
  • DougLap
    DougLap Posts: 9,857
    Hi @dilligaf2262

    During the current situation with os many working form home some purchases seem to be taking longer to be added to the relevant account.

    If it does not get sorted out soon then contact Customer Support via Chat and they should sort it whilst you are online.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If the above does not work as described try another web browser.