Purchased live update and traffic services- orders the status is in-progress tomtom — TomTom Community

Purchased live update and traffic services- orders the status is in-progress tomtom

i have purchased live update and traffic services , i have a confirmation email but on my orders the status is inprogress and the payment captured.
what does this mean please.

Answers

  • rider1riderrider1rider Posts: 1,109 [Exalted Pioneer]
    send email or live chat on monday with customer care
  • DougLapDougLap Posts: 8,823
    Superuser
    Hi @dilligaf2262

    During the current situation with os many working form home some purchases seem to be taking longer to be added to the relevant account.

    If it does not get sorted out soon then contact Customer Support via Chat and they should sort it whilst you are online.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If the above does not work as described try another web browser.

    Doug
Sign In or Register to comment.

Who's Online in this Category0