MyDrive Connect - Outage

how do i get my live services on

martin2021
martin2021 Registered Users Posts: 1
New Seeker
edited March 2021 in TomTom Services
I have payed for live services but it is still saying it is still expired tom tom gave me a 7 day extension until it activated itself but that ran out and now I'm back to square one with now services and I cant get in touch with a tom tom adviser
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Answers

  • YamFazMan
    YamFazMan Posts: 20,797
    Superuser
    Hi
    @martin2021
    Welcome to the site....
    The restrictions as a result of the COVID-19, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    @martin2021
    Hi Martin
    Welcome to the community! The service has not been allocated to your TomTom account. Please get in touch with our customer service along with the order number and they will sort this out :)

    Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards, Vikram

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