TomTom my drive connect error 43 — TomTom Community

TomTom my drive connect error 43

Amedeo_37Amedeo_37 Posts: 1 [Apprentice Seeker]
edited March 14 in MyDrive Connect
Hello, I have installed my drive connect for my tomtom start 52, but when I insert the usb cable, the same is not recognized by the PC. I have already tried to uninstall the driver and reconnect, but it does not read it at all, error 43 always appears.
has anyone had the same problem and solved it?




Mod edit: Machine translated (Italian)

Answers

  • YamFazManYamFazMan Posts: 19,634
    Superusers
    edited March 13
    Hi
    @Amedeo_37
    Welcome to the site...
    Google Translate....
    Amedeo_37 wrote: »
    Hello, I have installed my drive connect for my Tomtom start 52, but when I insert the USB cable, the same is not recognized by the PC. I have already tried to uninstall the driver and reconnect, but it does not read it at all, error 43 always appears.
    Firstly Try....
    Disconnect your Tomtom device....
    (Do not Reconnect your device until instructed)
    Logout of MyDrive Connect....
    From the Power menu >> RESTART << your PC (NOT Turn it Off 'n' On again)....
    Run MyDrive Connect....
    Login to MyDrive Connect...
    Connect & Start your device....
    ____________________________

    Important....
    NEVER have a Tomtom device connected to your PC when....
    (1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
    (2)... Updating the MyDrive Connect program

    Having your device connected can have an adverse effect on the USB Driver install….
    Error 43... Can be a Windows Driver error....
    Try.... With MyDrive Connect running... Your device plugged in and turned on
    On the PC keyboard... Press the Windows Button + X key
    Choose Device Manager
    The Device Manager Window opens
    Double-Click on the '>' character to the left of Network adapters
    The Network adapters Menu opens

    npfdr7vqvb2y.jpg
    If the Tomtom#'n' Icon or the Remote NDIS Compatible Device Icon (See Note 1) has a Yellow Exclamation mark displayed alongside then there is a problem with the installed Driver....
    Note 1... The Driver maybe listed as a Remote NDIS Compatible Device....
    My GO Premium displays as 'NDIS Compatible Device #8'
    My Via 120 Live is a NAV3 Device and shows as a TomTom#2....
    ____________________

    Maybe the Win10 Troubleshooter will fix the Driver Problems (Or any other USB problems)

    With MyDrive Connect running... Your device plugged in and turned on
    On the PC keyboard... Press the Windows Button + R key
    In the Run box type... Control printers
    Click OK
    The Devices and Printers window opens
    Right-Click on the Tomtom Icon and select 'Troubleshoot'
    Note... Maybe listed as a Remote NDIS Compatible Device....
    My GO Premium displays as 'NDIS Compatible Device #8'

    neha7jky70on.jpg
    Then follow on-screen instructions....

    Stay Safe ATB YFM
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