Where is my ordered product?

SimonNZL Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
I ordered a GPS device "Go Supreme 5"" over 6 weeks ago to be shipped to NZ. So for no shipping advice or tracking number on UPS. MY credit card is showing the valid payment. Where is my device? The website is so poorly designed there is no way to talk to the company to investigate this issue. Please help.


  • rider1rider
    rider1rider Registered Users Posts: 1,487
    Exalted Pioneer
    chat or send email to customer support
  • DougLap
    DougLap Posts: 10,029
    Hi @SimonNZL

    If you go to the main Tomtom Website and log into your account top right then Tap the Person Icon top right you get a number of options at the top. One option is Orders and so if you select that does your order appear there?