Problems updating Rider 400/410

Aeroscreens
Aeroscreens Registered Users Posts: 2
Apprentice Seeker
edited March 2021 in RIDER
When installing updates MyDrive is continually 'waiting for device' and eventually tells me that the 'device is not responding' yet the SatNav says it is updating and do not disconnect. How do I resolve this?

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Answers

  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Answer ✓
    Hi @Aeroscreens
    Welcome to the community! The problem could be related to a connection blocked by a security software/firewall or the network.

    See the information on our support article here- https://help.tomtom.com/hc/en-gb/articles/360014520440

    Regards, Vikram
  • Aeroscreens
    Aeroscreens Registered Users Posts: 2
    Apprentice Seeker
    Thanks Vikram, the strange thing is the SatNav has actually been updated with the new downloads despite MyDrive saying it can't find the device. I've unistalled and reinstalled MyDrive so I'll have to wait to see what happens at the next update.