Voice control cannot be used with your display language

Andy_82

Dear, I do not have voice control, when I press the voice control, I get a message, "Voice control cannot be used with your display language".
Respectfully

This discussion was created from comments split from: Voice Control cannot be used with your display language.

DougLap

Hi @Andy_82

You need to have Serena or Malcolm selected as the voice as it must be a Computerised Voice not a recorded one. If you cannot find them in the list of voices then advise back here and we can ask one of the Mods to allocate the voices to your account so you can download them to the unit.

Doug

Andy_82

Hi Doug! Serena or Malcolm is not on the list of voices

DougLap

Hi @Andy_82

Okay. @VikramK or @lampard should pick this up and add the voices to your Account so you can download them to your device. Look back here later to see what they say..

Doug

VikramK

Thanks for confirming @Andy_82!
Both voices have been activated for your TomTom. Please check for updates now.

Thanks, Vikram

shadyscorpion

Hi @VikramK
I am having exactly the same problem and can not find Malcolm on my list of voices. Can someone help please?
Thanks

VikramK

Hi @shadyscorpion
Welcome to the community!
Voice activated, please check for updates now...

Regards,
Vikram

shadyscorpion

Hi @VikramK
Thanks for the welcome. I have just checked my updates and there is nothing there. I am new to all this so I may be doing it wrong, but in the MyDriveConnect there is no voice activation update.
Thanks

VikramK

Hi @shadyscorpion
Sorry, I did not check the device model before. You have a Nav4(fourth generation) TomTom VIA 62 and the computer voice Malcolm is compatible to work with TomTom devices that connect to Wi-Fi® internet.

I have added 'Serena', it should be offered as an update.

Regards,
Vikram

shadyscorpion

Hi @VikramK
Yes!! Thank you sooooo much. All up and running now
Thanks

KennethH

hi @VikramK i have just unpacked a brand new Go6200. it did not offer me English as an initial set up language but i have since been able to find english. I now have the same issue with voice control and route announcements and it doesnt read txt messages etc

KennethH

hi @VikramK and @lampard. I havent had a response to my post of yesterday, sorry to hassle but id appreciate some help, i bought the 6200 from Amazon and if it isnt a UK device that means i cant make use of its features then id prefer to return it to them and re-purchase locally?

nabu

@Kenneth H

you have to go to 6200 in voice and put your finger on all the voices

I am in France .. device francais and I can do

I have Serena ,, Jane ,, Tim

and I am currently speaking on a French trip in English

VikramK

Hi @KennethH
Welcome to the community, and sorry for my late reply.
Two computer voices have been activated for your TomTom GO 6200.
Please check for updates now..

- Vikram

KennethH

VikramK wrote: »

Hi @KennethH
Welcome to the community, and sorry for my late reply.
Two computer voices have been activated for your TomTom GO 6200.
Please check for updates now..

- Vikram

thanks @VikramK looks like the additional voices has sorted it