MyDrive Connect - Outage

How do I clear a green line in the display? TomTom VIA 1552M

mapjsp
mapjsp Registered Users Posts: 2
Apprentice Seeker
edited March 2021 in Devices using MyDrive Connect
I have a new VIA 1552M. A thin green line is now displayed on my screen and a reset did not clear it. Any suggestions?
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  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Hi @mapjsp
    Welcome to the community!
    Have you tried a factory reset already?

    Main menu-Settings-System-Reset

    To avoid losing your stored favourites on the device you can create a back-up using MyDrive..

    See user guide

    Regards, Vikram
  • mapjsp
    mapjsp Registered Users Posts: 2
    Apprentice Seeker
    edited March 2021
    Thanks @VikramK for responding to my question. Yes, I did a factory rest and reloaded my content from MyDrive Planner. Still has the green line on the display. It looks like a vertical centerline! It did do that a week ago.
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Answer ✓
    Hi mapjsp
    Thanks for trying.
    At this point, I would suggest that you contact our customer service. They probably are in a better position to review and confirm if this is a display issue.
    Helpful link- https://help.tomtom.com/hc/en-us/articles/360015568919/

    Regards, Vikram

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