How do I clear a green line in the display? TomTom VIA 1552M

mapjsp

I have a new VIA 1552M. A thin green line is now displayed on my screen and a reset did not clear it. Any suggestions?

VikramK

Hi mapjsp
Thanks for trying.
At this point, I would suggest that you contact our customer service. They probably are in a better position to review and confirm if this is a display issue.
Helpful link- https://help.tomtom.com/hc/en-us/articles/360015568919/

Regards, Vikram

VikramK

Hi @mapjsp
Welcome to the community!
Have you tried a factory reset already?

Main menu-Settings-System-Reset

To avoid losing your stored favourites on the device you can create a back-up using MyDrive..

See user guide

Regards, Vikram

mapjsp

Thanks @VikramK for responding to my question. Yes, I did a factory rest and reloaded my content from MyDrive Planner. Still has the green line on the display. It looks like a vertical centerline! It did do that a week ago.

VikramK

Hi mapjsp
Thanks for trying.
At this point, I would suggest that you contact our customer service. They probably are in a better position to review and confirm if this is a display issue.
Helpful link- https://help.tomtom.com/hc/en-us/articles/360015568919/

Regards, Vikram