How do I clear a green line in the display? TomTom VIA 1552M — TomTom Community

How do I clear a green line in the display? TomTom VIA 1552M

I have a new VIA 1552M. A thin green line is now displayed on my screen and a reset did not clear it. Any suggestions?

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Answers

  • VikramKVikramK Posts: 11,404 Moderator
    Hi @mapjsp
    Welcome to the community!
    Have you tried a factory reset already?

    Main menu-Settings-System-Reset

    To avoid losing your stored favourites on the device you can create a back-up using MyDrive..

    See user guide

    Regards, Vikram
  • mapjspmapjsp Posts: 2 [Apprentice Seeker]
    edited March 11
    Thanks @VikramK for responding to my question. Yes, I did a factory rest and reloaded my content from MyDrive Planner. Still has the green line on the display. It looks like a vertical centerline! It did do that a week ago.
  • VikramKVikramK Posts: 11,404 Moderator
    Accepted Answer
    Hi mapjsp
    Thanks for trying.
    At this point, I would suggest that you contact our customer service. They probably are in a better position to review and confirm if this is a display issue.
    Helpful link- https://help.tomtom.com/hc/en-us/articles/360015568919/

    Regards, Vikram
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