Go Supreme 6" TomTom device stuck with a red triangle that has an exclamation mark — TomTom Community

Go Supreme 6" TomTom device stuck with a red triangle that has an exclamation mark

My device will not turn on. It has been charged and when I plug it into the computer the screen on the device shows an computer with a red X to the right of it and a chord that leads to a TomTom device with a red triangle that has an exclamation mark in the center above the word TomTom. This happened when I was trying to update the device. Also, I tried pressing the power button for 30 seconds and that doesn't work. What else can I do? I never had any issues with my XL.

Answers

  • VikramKVikramK Posts: 11,411 Moderator
    Hi @DaddysCandy
    Welcome to the community! Could you try a recovery mode. See the process in the video below-


    Regards, Vikram
  • DaddysCandyDaddysCandy Posts: 2 [Apprentice Seeker]
    So.....unfortunately, this didn't work. The screen will not change and it WILL NOT turn off. What do I do now?
  • YamFazManYamFazMan Posts: 19,028
    Superusers
    edited March 16
    Hi
    @BillNB
    Welcome to the site....
    It looks like Recovery Mode has already initialized on your device....

    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...

    When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....
    ___________________________

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    I think the device is somewhere between bullet-point (7) & (8)
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
    Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....
    ___________________________

    End
    ___________________________

    This is a Tomtom User Forum where Users help each other....

    You may need to contact Tomtom Support....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed
    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ... Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
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