Connect my watch to the app?

helderbvc
helderbvc Registered Users Posts: 2
Apprentice Seeker
edited January 24 in TomTom Sports
Hello, I have a TomTom runner cardio, and I cannot pair my watch to my android phone, when I try to pair, the watch shows a pin after I select the watch on the app, but the pin shows and goes rapidly and the app stays on connecting mode ...

Best Answers

  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    Answer ✓
    You should try to reset the phone connection following these steps. First need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
  • helderbvc
    helderbvc Registered Users Posts: 2
    Apprentice Seeker
    Answer ✓
    Thank you, worked very well after that.

Answers

  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    Answer ✓
    You should try to reset the phone connection following these steps. First need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
  • helderbvc
    helderbvc Registered Users Posts: 2
    Apprentice Seeker
    Answer ✓
    Thank you, worked very well after that.