Password not accepted by MyDrive Connect

Nazgarot
Registered Users Posts: 2 
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Hi. I just downloaded MyDrive Connect to upgrade my Go device, but it won't accept my pasword. Password works fine on tomtom.com. I tried resetting the password and try again, but stil same result. It simply will not accept any password I type...
I can find people having had similar problems back in july/august 2019, but nothing after that...
I can find people having had similar problems back in july/august 2019, but nothing after that...
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Answers
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Hi @Nazgarot
Welcome to the community!
Strange, the same password should get accepted in MyDrive Connect as well.
Could you do a clean reinstallation of MyDrive Connect and check if the issue persists.
The steps in the article here should help you with the process.
Thank you, Vikram0 -
Hello.
The issue persisted. I tried a full removal, and reinstall, and still had the same problem.
I then tried changing the password to something simpler, only using 8 characters (original was 14), and now it works... No idea what caused the issue, but I'll try changing the password back again and see if I still can log in.
I'm running latest version of windows 10 and chrome for web login.
_ED_0