Password not accepted by MyDrive Connect

Nazgarot

Hi. I just downloaded MyDrive Connect to upgrade my Go device, but it won't accept my pasword. Password works fine on tomtom.com. I tried resetting the password and try again, but stil same result. It simply will not accept any password I type...

I can find people having had similar problems back in july/august 2019, but nothing after that...

VikramK

Hi @Nazgarot
Welcome to the community!
Strange, the same password should get accepted in MyDrive Connect as well.
Could you do a clean reinstallation of MyDrive Connect and check if the issue persists.
The steps in the article here should help you with the process.

Thank you, Vikram

Nazgarot

Hello.

The issue persisted. I tried a full removal, and reinstall, and still had the same problem.

I then tried changing the password to something simpler, only using 8 characters (original was 14), and now it works... No idea what caused the issue, but I'll try changing the password back again and see if I still can log in.

I'm running latest version of windows 10 and chrome for web login.

_ED_