At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
If you're OK with this, you can continue using our sites.
click here
Wir bei TomTom helfen Ihnen gerne, sich zurechtzufinden. Daher verwenden wir Cookies, um unsere Seiten zu verbessern, Ihnen Informationen basierend auf Ihren Interessen zu liefern und die Interaktion mit sozialen Medien zu ermöglichen. Wenn Sie damit einverstanden sind, können Sie unsere Seiten weiterhin nutzen.
klicken Sie hier
Chez TomTom, nous vous aidons en toutes circonstances. C'est pourquoi nous utilisons des cookies pour améliorer nos sites, afin de vous offrir des informations pertinentes en fonction de vos centres d’intérêt et d'interagir avec les réseaux sociaux. Si vous êtes d'accord, vous pouvez continuer à utiliser nos sites.
cliquez ici
I cannot charge the device and when in use in the car it cuts out frequently even though it seems to be powered up. I have left it plugged in at home overnight but battery status remains at Zero. Any ideas what needs to be done?
If you have tried charging it at home if it was with it still on the mount then plug the cable directly into the back of the unit. They will check if it a mount issue.
Try another cable to check it is not a cable issue.
If still a problem then it could well be a battery issue and maybe, particularly if it has ben left uncharged for a longish period which is not a good thing for the inbuilt batteries, you may need to replace it.
Go to Youtube and look for videos on changing a Tomtom GO5100 battery and if you feel confident enough to do it yourself at your own risk then the batteries and small tool kits are available from Ebay etc.
Answers
Superuser
If you have tried charging it at home if it was with it still on the mount then plug the cable directly into the back of the unit. They will check if it a mount issue.
Try another cable to check it is not a cable issue.
If still a problem then it could well be a battery issue and maybe, particularly if it has ben left uncharged for a longish period which is not a good thing for the inbuilt batteries, you may need to replace it.
Go to Youtube and look for videos on changing a Tomtom GO5100 battery and if you feel confident enough to do it yourself at your own risk then the batteries and small tool kits are available from Ebay etc.
Doug