Does anyone know why the radars disappear after map update

Aurebola
Registered Users Posts: 3 
Apprentice Seeker

Apprentice Seeker
Tomtom go 400, the radars that I already had installed, when I update the maps they disappear
Mod edit: Machine translated (Spanish)
Mod edit: Machine translated (Spanish)
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Comments
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There is an error in the identification of the device "tomtom go 400"
Mod edit: Machine translated (Spanish)0 -
Well, your attitude does not seem very commercial to me, because I understand that they are being taken from me (stealing), something for which I have already paid, if I do not want to update more radars, I think they should not take away the ones I already had.
Mod edit: Machine translated (Spanish)0 -
Hi
@Aurebola
Welcome to the site...
There has been a change in the Speed cam subscriptions... The Tomtom subscriptions now 'Auto Renew' by default....
Note... If your subscription has expired you will NOT get any Speed cam warning on the device, even the old database is still installed on the device....
See T&C's 4.2 Subscriptions, renewals and Free Trials...
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions
Tomtom Speed Cam FAQ….
See... https://help.tomtom.com/hc/en-gb/articles/360015806999
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Contacting Tomtom Support….
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM0