Does anyone know why the radars disappear after map update

Aurebola
Aurebola Registered Users Posts: 3
Apprentice Seeker
edited March 2021 in TomTom Services
Tomtom go 400, the radars that I already had installed, when I update the maps they disappear




Mod edit: Machine translated (Spanish)

Comments

  • Aurebola
    Aurebola Registered Users Posts: 3
    Apprentice Seeker
    edited March 2021
    There is an error in the identification of the device "tomtom go 400"


    Mod edit: Machine translated (Spanish)
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @Aurebola
    Welcome to the community! The updates and alerts for speed cameras are linked to the subscription.
    If the device does not have an active subscription then the updates and alerts will stop working,

    Thanks, Vikram
  • Aurebola
    Aurebola Registered Users Posts: 3
    Apprentice Seeker
    edited March 2021
    Well, your attitude does not seem very commercial to me, because I understand that they are being taken from me (stealing), something for which I have already paid, if I do not want to update more radars, I think they should not take away the ones I already had.



    Mod edit: Machine translated (Spanish)
  • YamFazMan
    YamFazMan Posts: 20,835
     Superuser
    Hi
    @Aurebola
    Welcome to the site...
    There has been a change in the Speed cam subscriptions... The Tomtom subscriptions now 'Auto Renew' by default....

    Note... If your subscription has expired you will NOT get any Speed cam warning on the device, even the old database is still installed on the device....

    See T&C's 4.2 Subscriptions, renewals and Free Trials...
    Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions

    Tomtom Speed Cam FAQ….
    See... https://help.tomtom.com/hc/en-gb/articles/360015806999
    _________________________
    _________________________

    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM