TOMTOM Pro 5250 does not connect

Coen09 Registered Users Posts: 2
New Seeker

I am trying to connect my TomTom Pro 5250 to my computer using the MyDrive Connect app. I have tried it on several computers, both Mac and Windows but it does not seem to pick up any signal. I want to update the map that is on there, I also bought a new SD card from TomTom but I cannot seem to get any connection. Can anyone tell me what else I could do?