Erased speed cameras — TomTom Community

Erased speed cameras

bmwrt1200bmwrt1200 Posts: 3 [New Seeker]
I recently updated my Tom tom sat nav which had speed camera's on since I got it, when I went to use it I found all the speed cameras had been deleted, I cant find any info on the Tom-tom go live site. I do not pay any subscriptions or never have done to Tom tom. any help would be appreciated

Answers

  • YamFazManYamFazMan Posts: 19,670
    Superusers
    Hi
    @bmwrt1200
    Welcome to the site...
    There has been a change in the Speed cam subscriptions... The Tomtom subscriptions now 'Auto Renew' by default....

    Note... If your subscription has expired you will NOT get any Speed cam warning on the device, even the old database is still installed on the device....

    See T&C's 4.2 Subscriptions, renewals and Free Trials...
    Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions

    Tomtom Speed Cam FAQ….
    See... https://help.tomtom.com/hc/en-gb/articles/360015806999
    _________________________
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    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • bmwrt1200bmwrt1200 Posts: 3 [New Seeker]
    Thank you for your quick response, The thing is that I have never paid any subscriptions ,so the question being why have all the speed camera locations been deleted and how do I get them back.
  • YamFazManYamFazMan Posts: 19,670
    Superusers
    edited March 5
    Hi
    @bmwrt1200
    What are the 1st 2 characters of the devices serial number ???
    The two letters define the Tomtom Model....
    If the 'Tomtom 500' mentioned in your profile is the NAV4 GO 500
    I have found an early Tomtom advert for the NAV4 GO 500
    Stating... Lifetime Maps & Traffic....
    But only 3 Months free trial for Speed cams...
    You may have been using the obsolete 3 Months free trial speed cam database for all this time ???
    See my original reply.... https://discussions.tomtom.com/en/discussion/comment/1747967/#Comment_1747967

    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Speed cam account status.....

    Stay Safe... ATB YFM
  • DougLapDougLap Posts: 8,261
    Superuser
    Hi @bmwrt1200

    If your TT unit was sold on the basis of Lifetime Cameras then they should still be available. When @VikramK has had a chance to look at your unit in the TT servers he can sort out the settings if required. Look back here later to see what he has to say.

    Doug
  • bmwrt1200bmwrt1200 Posts: 3 [New Seeker]
    I thank you very much for your help, Tom Tom offered assistance and installed an update on to my Go Live 5000 device, it seems to have sorted the problem out. I appreciate you taking the time to assist me. .
    Cheers Gary.
  • YamFazManYamFazMan Posts: 19,670
    Superusers
    Hi
    @bmwrt1200
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM
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