Erased speed cameras

bmwrt1200

I recently updated my Tom tom sat nav which had speed camera's on since I got it, when I went to use it I found all the speed cameras had been deleted, I cant find any info on the Tom-tom go live site. I do not pay any subscriptions or never have done to Tom tom. any help would be appreciated

YamFazMan

Hi
@bmwrt1200
Welcome to the site...
There has been a change in the Speed cam subscriptions... The Tomtom subscriptions now 'Auto Renew' by default....

Note... If your subscription has expired you will NOT get any Speed cam warning on the device, even the old database is still installed on the device....

See T&C's 4.2 Subscriptions, renewals and Free Trials...
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions

Tomtom Speed Cam FAQ….
See... https://help.tomtom.com/hc/en-gb/articles/360015806999
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Contacting Tomtom Support….
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)

The way of contacting Customer Services has changed

(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

bmwrt1200

Thank you for your quick response, The thing is that I have never paid any subscriptions ,so the question being why have all the speed camera locations been deleted and how do I get them back.

YamFazMan

Hi
@bmwrt1200
What are the 1st 2 characters of the devices serial number ???
The two letters define the Tomtom Model....
If the 'Tomtom 500' mentioned in your profile is the NAV4 GO 500
I have found an early Tomtom advert for the NAV4 GO 500
Stating... Lifetime Maps & Traffic....
But only 3 Months free trial for Speed cams...
You may have been using the obsolete 3 Months free trial speed cam database for all this time ???
See my original reply.... https://discussions.tomtom.com/en/discussion/comment/1747967/#Comment_1747967

@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Speed cam account status.....

Stay Safe... ATB YFM

DougLap

Hi @bmwrt1200

If your TT unit was sold on the basis of Lifetime Cameras then they should still be available. When @VikramK has had a chance to look at your unit in the TT servers he can sort out the settings if required. Look back here later to see what he has to say.

Doug

bmwrt1200

I thank you very much for your help, Tom Tom offered assistance and installed an update on to my Go Live 5000 device, it seems to have sorted the problem out. I appreciate you taking the time to assist me. .
Cheers Gary.

YamFazMan

Hi
@bmwrt1200
You're welcome, glad you're sorted

Stay Safe... ATB YFM