new sd card

laurentcarminat
Registered Users Posts: 1 
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I have a Renault Megane with sd card
The SD card is too small so I have paid for an update but it was not put on the sd card, the cards there are always very old including motorways missing !
I try to sort that out using a new sd card.
I received notice to insert it into the carminat but carminat simply does not recognize the card. I tried with diferent cards with the same result.
The SD card is too small so I have paid for an update but it was not put on the sd card, the cards there are always very old including motorways missing !
I try to sort that out using a new sd card.
I received notice to insert it into the carminat but carminat simply does not recognize the card. I tried with diferent cards with the same result.
0
Best Answer
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Hi @laurentcarminat
Welcome to the community!
What size memory card are you using? See this helpful article-https://help.tomtom.com/hc/en-us/articles/360013900980
Have you also reinitialised the card in the car?
On this article try the steps under -
- Format your device or memory card
- Reinitialise your memory card (Carminat TomTom and Mazda devices only)
Thanks, Vikram0
Answers
-
Hi @laurentcarminat
Welcome to the community!
What size memory card are you using? See this helpful article-https://help.tomtom.com/hc/en-us/articles/360013900980
Have you also reinitialised the card in the car?
On this article try the steps under -
- Format your device or memory card
- Reinitialise your memory card (Carminat TomTom and Mazda devices only)
Thanks, Vikram0 -
Check you have the correct memory card.
Compatible memory cards for map installation
https://help.tomtom.com/hc/en-us/articles/360013900980-Compatible-memory-cards-for-map-installation
What to do if your memory card is not recognised by your device
https://help.tomtom.com/hc/en-gb/articles/360013898380-What-to-do-if-your-memory-card-is-not-recognised-by-your-device
On your device click 'add map'
Hit download
Then there will be an option save to memory card or internal memory.
This worked on my Go Premium with 32Gb SD/HC card.0