new sd card

laurentcarminat
laurentcarminat Registered Users Posts: 1
New Seeker
I have a Renault Megane with sd card
The SD card is too small so I have paid for an update but it was not put on the sd card, the cards there are always very old including motorways missing !
I try to sort that out using a new sd card.
I received notice to insert it into the carminat but carminat simply does not recognize the card. I tried with diferent cards with the same result.

Best Answer

  • VikramK
    VikramK Retired TomTom Employee Posts: 14,712 Retired Community Moderators and Admins
    edited March 2021 Answer ✓
    Hi @laurentcarminat
    Welcome to the community!
    What size memory card are you using? See this helpful article-https://help.tomtom.com/hc/en-us/articles/360013900980

    Have you also reinitialised the card in the car?

    On this article try the steps under -
    - Format your device or memory card
    - Reinitialise your memory card (Carminat TomTom and Mazda devices only)

    Thanks, Vikram

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