credit note for refund

Negrini

Good evening, we have received a refund for a subscription that we no longer want, how can I receive the credit note to cancel my purchase invoice? Is it possible?

DougLap

Hi @Negrini

This is a forum of users who seek to help one another and not a direct link to TT's Customer Support I suggest that you contact Customer Support via chat and advise them of the situation.

Try the following:-

Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat during normal working hours Mon/Fri or Email. If Chat is closed it will tell you the hours that it will be available.

Chat is busy you may have to try a few times.

If you have an issue with the above try another Web browser as that has helped sometimes.

Doug

Negrini

Hi @DougLap the support write me that maybe is not possible have a credit note, but in italy this is necessary to close the accountability. i have asked here because i wanted to know if someone have had the same experience.