Fix a problem on my GO 6200 device

Monteynard

I turned off the car to get gas and instead of going to sleep as usual with the message that counts down the time, the device displays the tomtom logo that flashes at intervals of about half a second. Impossible to power off with the button. The device restarts with the drum roll as soon as the ignition is switched on again, and after a while it will more or less find the map and the current route. In settings/system, the battery setting Auto sleep is of course always checked.

To try to solve the problem I reset twice, I completely reinstalled the software twice: no change : still no standby mode.
So I think it's a small hardware failure. Even if the device remains partially functional, it's still quite annoying.

This problem happened more than a year ago now, and I used the chat several times to explain this defect, each time the tomtom technician told me that I would receive a return number but I never received anything.

Please communicate with me through e-mail using [email protected] or phone +xxxxxxxxxx1





Mod edit: Please don't post private or personal information on a public forum. Thanks!

YamFazMan

Hi
@Monteynard
Welcome to the site....
Check....
Tap the 4Dot (.... Menu) --> Setting --> System --> Battery Setting....
Is... 'Sleep automatically when disconnected from power' set to ON

I'm wondering if the device running on a bare minimum level of battery charge ???

The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time
Many 3rd parties Mismatched Charger Adapters won't run and charge the device at the same time
See... It's not simply a power thing.....
https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
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When the device is In use they are designed to be always connected to a power supply
The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
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(1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

(2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

(3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

Stay Safe... ATB YFM