GO 620 WiFi -unable to connect to tomtom services — TomTom Community

GO 620 WiFi -unable to connect to tomtom services

Hi there !
I have a TomTom GO 620 and the past 3 days I haven't been able to connect with TomTom services.
Is anyone else having the same problem.
And can't find a customer support number.


  • DougLapDougLap Posts: 8,867
    Hi @jlestrada-1

    What is your problem in case someone here can help.

    Meanwhile with so many working from home there has been no Phone line Customer Support since the current situation started . There is however Chat and Email facilities as follows.

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.


    If you have an issue getting the above to work it may help if you change to another Web browser.

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