XL turns itself off — TomTom Community

XL turns itself off

Hi

I have just updated my XL, it was working fine, but since updating it it now turns itself off and goes back to I agree page. I have tried a hard reset but it still doing it. Anyone have any ideas? Or how to get support from Tomtom?

Answers

  • DougLapDougLap Posts: 7,621
    Superuser
    Hi @Krissie

    Many of the old XL models are no longer supported by Tomtom. See the following to see if yours is one of the unsupported units.

    https://www.tomtom.com/en_gb/obsolete-products/#car

    Since the current situation started there has been no Phone line Customer support with so many working from home. Here is how to contact Tomtom Support via Chat or Email.

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    If you have an issue with the above try another Web Browser.

    Doug
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