Cant connect to the app

strawberryhayley

Hi, I'm following the instructions. Just downloaded the app. I try to pair, my watch appears on the app on my phone, I click on the watch icon on phone which has the name of my watch on it. a 6 digit number appears on my watch. I put that number into my phone. It tries to connect and fails every time. It says that I have put the wrong pin in but I know I havent. Tried many times. Help!

strawberryhayley

FYI couldnt see the watch as a device in bluetooth on my phone - although they definately can see each other as tapping on my watch within the tom tom app brings upithe code on the watch?

strawberryhayley

Googled more & choose to factory reset the watch ... its worked. I'm not paired with the app

tfarabaugh

You should try to reset the phone connection following these steps. First need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.