Masses of tomtom emails today?
pobblet
Registered Users Posts: 8 
Apprentice Traveler
Apprentice Traveler
Hi, I logged on today to find 20 emails from tomtom (all No Reply automatic) telling me to download my monthly speed camera update. Ten of them were last night, the other ten arrived about 9 hours after the first bunch. I normally get one email a month, obviously!
Anyone else had this sudden flood of them? If so, have you already reported it to Support?
Anyone else had this sudden flood of them? If so, have you already reported it to Support?
1
Answers
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And another ten of these have arrived overnight! thats 30 now. surely a bug.1
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I pay monthly for the speed camera update. Today I received 20 identical emails all showing a receipt for payment. I am very surprised that there is no longer a phone help service and that on the Chat helpline no one replies.0
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seems your not alone:
https://discussions.tomtom.com/en/discussion/1132389/masses-of-tomtom-emails-today0 -
Here is someone else who suffers with you
https://discussions.tomtom.com/en/discussion/1132414/anyone-know-why-i-have-received-20-identical-emails-from-tom-tom-today0 -
I've received 20 identical emails so far. Tom Tom used to offer great customer service but nowadays there isn't a phone helpline and no one speaks to you on the chat online help.
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Hi
@dseib
Welcome to the site....
Contacting Tomtom Support….
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________
(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM
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Hi @dseib
The Chat line does not operate at weekends but does during normal working hours Monday to Friday. I got though within 5 minutes last Monday.
I did have an issue using the Safari Browser and by switching to Firefox it worked immediately. The Safari issue seems to be resolved now.
Doug0 -
Another 10 emails arrived this morning
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