Watch and app pairing: no PIN shown on watch! — TomTom Community

Watch and app pairing: no PIN shown on watch!

Hi,
I recently unpaired my watch / app on my iPhone as the am watch wouldn’t sync correctly.
When I tried pairing the watch again, the prompt is for a PIN to be shown on my watch, but it isn’t! Now I have to plug the watch to my laptop to sync, which is a pain.
How can I obtain the PIN as needed?

Best Answer

  • tfarabaughtfarabaugh Posts: 16,626
    Superusers
    Accepted Answer
    You should try to reset the phone connection following these steps. First need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

Answers

  • tfarabaughtfarabaugh Posts: 16,626
    Superusers
    Accepted Answer
    You should try to reset the phone connection following these steps. First need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
  • RussellLetzRussellLetz Posts: 2 [New Seeker]
    Perfect. That worked. Thank you!
Sign In or Register to comment.

Who's Online in this Category0