Live services don't work on Pro 5150 device

Roberterd85
Roberterd85 Registered Users Posts: 3
Apprentice Seeker
edited February 2021 in TomTom Services
the subscription to pro 5150 truck has expired and I would like to restart it, I enter the username and password, but it does not enter, I connected the navigation to the computer and I also cannot activate the substance

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,410
    Exalted Pioneer
    edited February 2021
    did you buy live service
  • Roberterd85
    Roberterd85 Registered Users Posts: 3
    Apprentice Seeker
    Yes I bought
  • Roberterd85
    Roberterd85 Registered Users Posts: 3
    Apprentice Seeker
    I bought a subscription from tomtom
  • DougLap
    DougLap Posts: 9,822
    Superuser
    edited February 2021
    Hi @Roberterd85

    During the current situation with so many working from home it appears that the allocation of subscriptions to the relevant account can take longer than normal.

    Contact Customer support and they should be able to sort it whilst you are on Chat.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If you have an issue getting the above try another browser. I use Safari or Firefox.

    Doug