Live services don't work on Pro 5150 device

Roberterd85
Registered Users Posts: 3 
Apprentice Seeker

Apprentice Seeker
the subscription to pro 5150 truck has expired and I would like to restart it, I enter the username and password, but it does not enter, I connected the navigation to the computer and I also cannot activate the substance
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Answers
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did you buy live service0
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Yes I bought0
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I bought a subscription from tomtom0
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Hi @Roberterd85
During the current situation with so many working from home it appears that the allocation of subscriptions to the relevant account can take longer than normal.
Contact Customer support and they should be able to sort it whilst you are on Chat.
Try the following:-
Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
If you have an issue getting the above try another browser. I use Safari or Firefox.
Doug0