Live services don't work on Pro 5150 device — TomTom Community

Live services don't work on Pro 5150 device

Roberterd85Roberterd85 Posts: 3 [Apprentice Seeker]
edited February 25 in TomTom Services
the subscription to pro 5150 truck has expired and I would like to restart it, I enter the username and password, but it does not enter, I connected the navigation to the computer and I also cannot activate the substance


  • rider1riderrider1rider Posts: 904 [Revered Pioneer]
    edited February 24
    did you buy live service
  • Roberterd85Roberterd85 Posts: 3 [Apprentice Seeker]
    Yes I bought
  • Roberterd85Roberterd85 Posts: 3 [Apprentice Seeker]
    I bought a subscription from tomtom
  • DougLapDougLap Posts: 8,206
    edited February 24
    Hi @Roberterd85

    During the current situation with so many working from home it appears that the allocation of subscriptions to the relevant account can take longer than normal.

    Contact Customer support and they should be able to sort it whilst you are on Chat.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If you have an issue getting the above try another browser. I use Safari or Firefox.

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