Update my NVA-SD8110 — TomTom Community

TomTom Traffic, LIVE- and other Services

Update my NVA-SD8110

Jean-Luc_007Jean-Luc_007 Posts: 3 [Apprentice Seeker]
edited February 25 in TomTom Traffic, LIVE- and other Services
I bought the Live services ON THE TomTom website, but when I insert my SD card of the NVA-SD8110 on my PC, TomTom HOME doesn't recognize that I already bought the Live services, and doesn't activate the services.
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Best Answers

  • VikramKVikramK Posts: 11,101 Moderator
    Accepted Answer
    Hi @Jean-Luc_007
    Welcome to the community! LIVE Services are not activated using TomTom HOME. It's in on-the-go over the air service.
    Just reviewed your TomTom account and I see the service is active I think the SIM card is disabled as the previous subscription expired back in 2013.

    https://www.tomtom.com/en_gb/live-sim/

    You can contact our customer service to raise a refund request.

    Regards, Vikram
  • DougLapDougLap Posts: 7,201
    Superuser
    Accepted Answer
    Hi @Jean-Luc_007

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Doug

Answers

  • VikramKVikramK Posts: 11,101 Moderator
    Accepted Answer
    Hi @Jean-Luc_007
    Welcome to the community! LIVE Services are not activated using TomTom HOME. It's in on-the-go over the air service.
    Just reviewed your TomTom account and I see the service is active I think the SIM card is disabled as the previous subscription expired back in 2013.

    https://www.tomtom.com/en_gb/live-sim/

    You can contact our customer service to raise a refund request.

    Regards, Vikram
  • Jean-Luc_007Jean-Luc_007 Posts: 3 [Apprentice Seeker]
    Ok, I was thinkig to something like that, but in the page of my product (https://www.tomtom.com/it_it/in-dash-navigation/nva-sd8110-live/) there is still the possibility to purchase the Live Services. How can I reactivate the SIM card?
  • VikramKVikramK Posts: 11,101 Moderator
    Hi Jean
    It's possible to buy LIVE Services, but the device won't connect if the SIM is not active.
    Unfortunately, once disabled the SIM cards cannot be reactivated. That was also the reason we sent out a communication email in advance to all our customers with inactive services/subscriptions.

    Thanks, Vikram.
  • Jean-Luc_007Jean-Luc_007 Posts: 3 [Apprentice Seeker]
    Ok, I get it. How can I get in touch with the customer service for the refund? Thanks for the support!
  • DougLapDougLap Posts: 7,201
    Superuser
    Accepted Answer
    Hi @Jean-Luc_007

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Doug
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