Lifetime speed camera updates on GO 6250

Chongam

I have a 6250 with lifetime speed camera updates but my sat nav says its expiring soon.. Why is this?

DougLap

Hi @Chongam

Re traffic contact Customer Support via Chat to get them to check the Sim

Try the following:-

Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

Chat is busy you may have to try a few times.

https://help.tomtom.com/hc/en-gb/articles/360015568919/

Doug

Chongam

All done.. Reloaded maps.. Working perfectly... Thanks everyone

DougLap

Hi @Chongam

Glad you are sorted.

Doug

DougLap

Hi @Chongam

@VikramK or @lampard should pick this up and sort your units settings on the TT servers. Look back here later to see what they have to say.

Doug

Chongam

Thanks... Also my traffic is not working.. BTW this is a replacement unit from Romania that I received a few days ago.. My old one packed up

YamFazMan

Hi
@Chongam
A few years I had a replacement Via 120 Live (Faulty SIM)
The SIM in the replacement device like in your device did not work... Tomtom Support needed to activate the SIM for my Account....
As above in Doug's post @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

Stay Safe ATB YFM

Chongam

Thanks.. Device says traffic is activated but not available please try later

Chongam

Chongam

Says activated but not working

VikramK

Hi, @Chongam Welcome to the community!
I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

Chongam

Says truck update but still no traffic... I am updating truck now

DougLap

Hi @Chongam

Re traffic contact Customer Support via Chat to get them to check the Sim

Try the following:-

Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

Chat is busy you may have to try a few times.

https://help.tomtom.com/hc/en-gb/articles/360015568919/

Doug

YamFazMan

Hi
@Chongam
Are you sat at Home with the device connected to your Wi-Fi or Connected to USB with MyDrive Connect running on your PC
If 'Yes' The Wi-Fi and or the USB Connection will take priority over GPRS SIM.....
Check... Tap 4Dot (.... Menu) --> Setting --> System --> About....
Scroll down to Data Connection... What data connection does the device Report ???
If the Data Connection is Wi-Fi or USB... Either Disconnect the USB lead or Go out of the range of you Wi-Fi or try logging out of your Wi-Fi....
Note... I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection

(You can't actually log out you can only 'Forget' the connection)
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your Connected Wi-Fi
Tap (Modify) Icon
Tap (Forget) Icon
Tap (^) Icon Screen top right
To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'


To Reconnect to Wi-Fi.... For Updating etc....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your chosen Wi-Fi
Enter your Wi-Fi Password
Tap Done
Tap Connect

Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device... I turn off (Forget) Wi-Fi by default and only login for updates
It's no big deal for updates, you only have to enter your Wi-Fi password....
___________________________
___________________________

(1)... Turn Off/Forget the Wi-Fi as above....
(2)... Do NOT connect your device to a USB port on your PC....

Both the Wi-Fi and USB data connections... Have a higher priority data connection than the GPRS SIM....

Check... Tap 4Dot (.... Menu) → Setting → System → About…
Scroll down to Data Connection & GPRS Status....
What does the device report...???
Is the GPRS Status... Connected ???
Are the following categories displaying any Numbers ???
MCC/MNC
IMEI
SIM ID
GPRS Model

Stay Safe... ATB YFM

Chongam

Thanks... At t the moment I am downloading from the sim as I am out... But its taking hours

Chongam

All done.. Reloaded maps.. Working perfectly... Thanks everyone

DougLap

Hi @Chongam

Glad you are sorted.

Doug