You sell nav maps yet i can't seem to find the solution to my enquiry on your site? ironically lost

Dexstar

I have purchased a subscription via go app for $19.95/year and when trying to export these maps to my uconnect device in my fiat ducato, i cannot gain access to them via phone. i have inserted a usb into the port and managed to download the maps from the fiat uconnect device, however i only seem to have europe.
Why is it that i paid $19.95 for annual subscription on mobile ios app and yet you are asking $89.95 to download it to my computer in order to transfer it to my uconnect device. its the same product and uses the same data.

VikramK

Hi @Dexstar
Welcome to the community! The subscription for the GO Navigation app is completely different compared to the subscription required to update the maps on a U-Connect device.

If you wish to update the maps on the UConnect you need to buy a new map or a map update services on our webshop here- https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/travel-map/
(Note- Please check the map compatibility before placing an order)

Thanks, Vikram

VikramK

Hi @Dexstar
Welcome to the community! The subscription for the GO Navigation app is completely different compared to the subscription required to update the maps on a U-Connect device.

If you wish to update the maps on the UConnect you need to buy a new map or a map update services on our webshop here- https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/travel-map/
(Note- Please check the map compatibility before placing an order)

Thanks, Vikram

Dexstar

how is it different, satellites monitor both items in order to produce the same data, if i have my phone and uconnect maps active, are you telling me something different happens to the info provided by two different devices? Please explain

YamFazMan

Hi
@Dexstar
Welcome to the site....
The Maps are locked to the individual device by a unique serial number and the Maps are >> NONE << transferable....
The later NAV4 and latest NAV5 (Wi-Fi) Tomtom devices have Free Lifetime Maps.... But the Free Maps are still >> NONE << transferable....

The earlier NAV2 & NAV3 devices can have Subscription Maps or Free Lifetime Maps depending on the retail offer at the time of sale....
My two NAV3 device have Free Lifetime Maps....

I think the Built-in car navigation devices are usually updated at the vehicle manufactures Dealership or the manufactures Support Website....

Stay Safe ATB YFM