TomTom GO audio issue on my iPhone

F-150
F-150 Registered Users Posts: 4
Apprentice Seeker
TomTom GO's audio no longer works on my iPhone. The built-in "Support" bot tells me the only ways to fix it is to perform either a soft or hard reset. Soft reset fixed the problem once, but not anymore. I'm not about to perform a factory reset, which would not only erase TomTom's data files, but every other application's as well. Any other suggestions?

BTW, I'm not playing any music through my iPhone and have set the volume in Settings to maximum.

Best Answer

  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    edited February 2021 Answer ✓
    Hi @F-150

    Can you hear any instructions/sounds from the App or the volume is too low? Are you using CarPlay or connected to any Bluetooth system? On the Main Menu screen, the below button shows that you can hear voice instructions. Do you have that enabled?
    5j6p77brk18p.png
    (Please use the physical volume buttons during a voice instruction to increase the volume on the App)

    Regards, lampard

Answers

  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    edited February 2021
    Hi @F-150

    Is this about the GO Navigation app (Mobile) or the GO device?

    Regards, lampard
  • F-150
    F-150 Registered Users Posts: 4
    Apprentice Seeker
    The GO Navigation app.
  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    edited February 2021 Answer ✓
    Hi @F-150

    Can you hear any instructions/sounds from the App or the volume is too low? Are you using CarPlay or connected to any Bluetooth system? On the Main Menu screen, the below button shows that you can hear voice instructions. Do you have that enabled?
    5j6p77brk18p.png
    (Please use the physical volume buttons during a voice instruction to increase the volume on the App)

    Regards, lampard
  • F-150
    F-150 Registered Users Posts: 4
    Apprentice Seeker
    Thanks. Problem solved.
  • DougLap
    DougLap Posts: 9,831
    Superuser
    HI @F-150

    Glad you are sorted. Could you outline the solution to your issue for the benefit of others.

    Doug