TomTom GO audio issue on my iPhone

F-150
Registered Users Posts: 4 
Apprentice Seeker

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TomTom GO's audio no longer works on my iPhone. The built-in "Support" bot tells me the only ways to fix it is to perform either a soft or hard reset. Soft reset fixed the problem once, but not anymore. I'm not about to perform a factory reset, which would not only erase TomTom's data files, but every other application's as well. Any other suggestions?
BTW, I'm not playing any music through my iPhone and have set the volume in Settings to maximum.
BTW, I'm not playing any music through my iPhone and have set the volume in Settings to maximum.
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Best Answer
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Hi @F-150
Can you hear any instructions/sounds from the App or the volume is too low? Are you using CarPlay or connected to any Bluetooth system? On the Main Menu screen, the below button shows that you can hear voice instructions. Do you have that enabled?
(Please use the physical volume buttons during a voice instruction to increase the volume on the App)
Regards, lampard0
Answers
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The GO Navigation app.0
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Hi @F-150
Can you hear any instructions/sounds from the App or the volume is too low? Are you using CarPlay or connected to any Bluetooth system? On the Main Menu screen, the below button shows that you can hear voice instructions. Do you have that enabled?
(Please use the physical volume buttons during a voice instruction to increase the volume on the App)
Regards, lampard0 -
Thanks. Problem solved.0