How can I request a refund of the new Map? — TomTom Community

How can I request a refund of the new Map?

NegozioNegozio Posts: 2 [New Seeker]
edited February 25 in Map purchasing
Hello,

how can i request a refund of the new Map?
These not work with my device Go720.

Can Help me?
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Comments

  • DougLapDougLap Posts: 7,228
    Superuser
    Hi @Negozio

    You need to talk to Customer Support if you want a refund.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    I had an issue when using Safari today but worked fine using Firefox.

    Doug
  • NegozioNegozio Posts: 2 [New Seeker]
    Thanks for your answer,

    I don't have the "Contact Us" bottom, have only "User Manuals", why?
  • DougLapDougLap Posts: 7,228
    Superuser
    edited February 22
    Hi @Negozio

    You have to Tap Support at the top of this page.

    Then sign in Top right

    etc

    Doug
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