No mobile data

Croquito
Croquito Registered Users Posts: 4
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
Reset to factory settings not successful
TomTom Go Premium 5
ZR xxxxxxxxx878(0)





Mod edit: Please don't post private or personal information on a public forum. Thanks!

Comments

  • DougLap
    DougLap Posts: 10,025
    Superuser
    Hi @Croquito

    If you are connected to Wifi then the InBuilt Sim will be deactivated. Does the Sim not connect when you are out of range of the Wifi.

    Doug
  • Croquito
    Croquito Registered Users Posts: 4
    Apprentice Traveler
    Wifi is working. Mobile data not available. Probably SIM defectife
    Thank you for prospective help, Doug !
  • Croquito
    Croquito Registered Users Posts: 4
    Apprentice Traveler
    YES, SIM does not connect when out of range of Wifi.
  • DougLap
    DougLap Posts: 10,025
    Superuser
    Hi @Croquito

    I suggest that you contact Customer Support via chat and they can seek to check the Sim on your unit.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Doug
  • Croquito
    Croquito Registered Users Posts: 4
    Apprentice Traveler
    The problem was solved by finally exchanging the device