No mobile data

Croquito
Registered Users Posts: 4 
Apprentice Traveler

Apprentice Traveler
Reset to factory settings not successful
TomTom Go Premium 5
ZR xxxxxxxxx878(0)
Mod edit: Please don't post private or personal information on a public forum. Thanks!
TomTom Go Premium 5
ZR xxxxxxxxx878(0)
Mod edit: Please don't post private or personal information on a public forum. Thanks!
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Comments
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Wifi is working. Mobile data not available. Probably SIM defectife
Thank you for prospective help, Doug !0 -
YES, SIM does not connect when out of range of Wifi.0
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Hi @Croquito
I suggest that you contact Customer Support via chat and they can seek to check the Sim on your unit.
Try the following:-
Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Doug0 -
The problem was solved by finally exchanging the device1