Not able to update

KarenER

I have my device connected to my computer but My drive says it is not connected. I have firewall turned off. on screen is tells my how much capacity I have left on my device (MB Free) so it must be connected. I have swapped usb posts, nothing! The cable works because it is supplying power to my device. I need to update maps - what do I do?

rider1rider

do you use tomtom usb cable? https://help.tomtom.com/hc/en-us/articles/360013900240-Navigation-device-not-connecting-to-computer-MyDrive-Connect-

DougLap

Hi @KarenER

Do you connect your TT unit after you have started the My Drive Software on the PC.

Does this help

https://help.tomtom.com/hc/en-gb/articles/360013900240-Navigation-device-not-connecting-to-computer-MyDrive-Connect-

Doug