Not able to update
KarenER
Registered Users Posts: 1 
New Seeker
New Seeker
I have my device connected to my computer but My drive says it is not connected. I have firewall turned off. on screen is tells my how much capacity I have left on my device (MB Free) so it must be connected. I have swapped usb posts, nothing! The cable works because it is supplying power to my device. I need to update maps - what do I do?
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Comments
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do you use tomtom usb cable? https://help.tomtom.com/hc/en-us/articles/360013900240-Navigation-device-not-connecting-to-computer-MyDrive-Connect-0
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Hi @KarenER
Do you connect your TT unit after you have started the My Drive Software on the PC.
Does this help
https://help.tomtom.com/hc/en-gb/articles/360013900240-Navigation-device-not-connecting-to-computer-MyDrive-Connect-
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