Can't add a device

JCYSY

When I click on 'Add ADevice', I get a screen asking me to 'Please Connect Your Device ' It is Connected

DougLap

Hi @JCYSY

Have you set your GO620 up including inputing your Account for My Drive then run the unit

Doug

JCYSY

GO 620 is connected directly to PC via USB cable.Tried it on 2 different PCs. Same problem on both!!!

JCYSY

Go 620 is loggen into MyDrive

DougLap

Hi @JCYSY

Did you Start the My Drive Connect software on the PC before you connected the GO620.

Does this help

https://help.tomtom.com/hc/en-gb/articles/360013900240-Navigation-device-not-connecting-to-computer-MyDrive-Connect-

Doug