New TomTom doesn't accept my email address

Epics Registered Users Posts: 1
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
I have an older Go device, and have just upgraded. There was always a log in issue with updating, and it seems its still a problem. I wasn't able to log in using my previous address, so I used a new gmail address.
Now when I log in online it only sees the OLD address.....and I have a brand new machine it will not recognize.
I would like this sorted now please, I can use either address, but your site will not let me choose!


  • MyNameAllreadyExists
    MyNameAllreadyExists Registered Users Posts: 141
    Exalted Navigator
    Yes, funny old problem. See my login> 'MyNameAllready Exists'. Cannot change it to my real name for love nor money.