Stuck in recovery ( connect/disconnect when recovery is running ) GO 6200 Proffesional wi-fi

vladkvl13

Hello everyone,
just in my usual trip navigator tomtom GO Proffesional 6200 with Wi-Fi goes in recovery mode without a reason. I just turned it off and wait when i came home.



When i tried to recovery it at home. I connect it to PC and got an error. Device try to recovery, the process comes to 6% or maximum 12% than device reconnect to PC and process start again and again.





Warranty expired just in last month. Maybe i can do something with that by myself, because i spent 500$ in July and used it only in 2 trips. Im very sad

Thanks anyone for advice.

P.s. sorry for my english, not my native language, i'm from Ukraine )

DougLap

Hi @vladkvl13

Lets see what @VikramK can suggest as he can see what has been happening on your unit via the logs for it on the TT servers. Look back here later.

Doug

vladkvl13

DougLap wrote: »

Hi @vladkvl13

Lets see what @VikramK can suggest as he can see what has been happening on your unit via the logs for it on the TT servers. Look back here later.

Doug

Hi, thanks 🙏
I allow notifications so can’t miss the answer)

VikramK

Hi @vladkvl13
This could be related to the firmware problem. I would suggest that you report this to our customer service. They probably would be in a better position to advise further steps.

Thanks, Vikram

vladkvl13

VikramK wrote: »

Hi @vladkvl13
This could be related to the firmware problem. I would suggest that you report this to our customer service. They probably would be in a better position to advise further steps.

Thanks, Vikram

Oh okey, but I can’t find any contact, maybe you can give me a link?