GO 500 stuck in wanting to connect to computer

emmyy

when i turn on the go 500 in the car, it shows wanting to connect to computer and then hanging.

VikramK

Hi @emmyy
It seems the device is stuck in a recovery mode..
Could you try the steps advised in the video below-



Thanks, Vikram

emmyy

i Vikram, Thanks for your advice. before i go and do all that, i want you to know that the go500 connects to the computer and mydriveconnect without any problem. It is when i take it down to my car that it still wants to connect to the pc.

emmyy

i went through the process but Mydriveconnect appears saying NO INTERNET CONNECTION which is not true because i am on the internet. i've uninstalled and reinstalled mydrive connect. its strange.

VikramK

Thanks for elaborating on the issue further.
Sorry I got it confused with a different issue.

It's asking you to connect it to the computer probably because you are trying to charge the device through a USB slot rather than a CLA.

Thanks, Vikram

emmyy

what is a CLA

emmyy

myconnect says NO INTERNET CONNECTION.
Can anyone help please. i am constantly unable to go on the internet

emmyy

with tomtom mydriveconnect. i HAVE internet connection. it is just the stupid tomtom that thinks i dont

VikramK

emmyy wrote: »

what is a CLA

CLA- Cigarette Lighter Adapter

emmyy wrote: »

myconnect says NO INTERNET CONNECTION.
Can anyone help please. i am constantly unable to go on the internet

It could probably be related to connectivity blocked via Anti-virus/Firewall software or the network not allowing access to MyDrive Connect.

See this article- https://help.tomtom.com/hc/en-us/articles/360014520440

If the configuration doesn't help then I would recommend that you try updating the device on a different computer/different network.

Thanks, Vikram