Go5200 traffic not working

Accuway123

Hi
I can no longer receive lifetime traffic updates via built in sim. I have connected using phone data wifi hotspot and it works ok.

Accuway123

@DougLap
Sorry about that, I asked question in another part of forum, then found the welcome and support page and thought I should have posted there to get response, lesson learned

DougLap

Hi @Accuway123

This is the third time you have posted this question within the last 30 minutes. This forum is for users so you need to wait for another user to be on the forum and pick up your question.

Firstly you could try a Soft Reset. Ie turn the unit on then when working press and hold the On / Off button until you hear the drumroll sound.

If the above does not work then do the following factory reset

Tap Menu
Tap Settings
Tap System
Tap Reset Device.

Before you do the factory reset go to the Tomtom MyDrive website and check that all you My Places and Routes are saved there so that they will be restored back on the unit after the Factory Reset.

There have been instances where the inbuilt sim contacts have become corroded. The sim is under the little label in the bottom and comes out like a memory card. At your own risk you could try removing that and carefully cleaning the contacts then pushing it in and out of its slot a few times. If you do this it will not be covered by warrantee any longer if it is covered at the moment.

Finally you could contact Customer Support to see if they can check the sim for you. There is no phone line contact during the current situation so you need to contact them via chat.

Doug

Accuway123

@DougLap
Sorry about that, I asked question in another part of forum, then found the welcome and support page and thought I should have posted there to get response, lesson learned

Accuway123

@DougLap
Device is 2 years old so no warranty, tried reset still no good, will give the sim a try
Cheers

YamFazMan

Hi
@Accuway123
Check... Tap 4Dot (.... Menu) --> Setting --> System --> About....
Scroll down what does 'Data Connection'
Report as connected ???

ATB YFM

Accuway123

Sorted
Removed label, Carefully removed sim by edges, cleaned sim and contacts with IPA cleaner. Refitted all good
Thanks for your help

DougLap

Hi @Accuway123

Glad you are sorted.

Doug