Where did my purchase go?

Bam_Lucas

Hey,
I bought a new map and voice on the website. I have been charged and received the invoice but neither item has appeared in my updates on Tomtom Home to update my SD card for my car.

Am I being slow, or am I supposed to download it from somewhere else? Can't seem to find a straight answer.

I have checked that I am using the latest install of Tomtom Home and also that my SD card is up to date but can not find an answer.

Thanks for any help

VikramK

Hi @Bam_Lucas
Welcome to the community! I reviewed your TomTom account and I see the order has not been allocated. Please get in touch with our customer service along with the order number and they should be able to sort this out.

Thanks, Vikram

DougLap

Hi @Bam_Lucas

It seems that during the current situation orders are occasionally taking longer to be linked to the relevant accounts. Lets see if @VikramK can resolve this otherwise he may have to ask you to contact customer support who can do it immediately.

Try the following if you need to contact CS:-

Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

Chat is busy you may have to try a few times.

https://help.tomtom.com/hc/en-gb/articles/360015568919/

Doug

Bam_Lucas

Awesome, thank you for the quick response. I'll give it a bit longer. I'm not in a massive rush so all good. Was just wanting to make sure something hadn't gone too wrong ha

VikramK

Hi @Bam_Lucas
Welcome to the community! I reviewed your TomTom account and I see the order has not been allocated. Please get in touch with our customer service along with the order number and they should be able to sort this out.

Thanks, Vikram

Bam_Lucas

Awesome!
Thank you for doing that.
All the best