Live services showing as expired

ashley001991

I've bought the 12 months live services but its still showing as expired on my truck 6000.
I've tried resetting it and logging in and out of my drive already but it made no difference

YamFazMan

Hi
@ashley001991
Welcome to the site....
The restrictions as a result of the COVID-19, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

YamFazMan

Hi
@ashley001991
Welcome to the site....
The restrictions as a result of the COVID-19, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

@ashley001991
Hi Ashley
Welcome to the community on my behalf as well
Reviewed your TomTom account and I don't see the order has been allocated for the device.
Please get in touch with our customer service along with the order number and they will help you sort this out.

Helpful link-https://help.tomtom.com/hc/en-gb/articles/360015568919/

Regards, Vikram